REFUND POLICY
- A User who is a Consumer has the right to withdraw from the Service Agreement without providing a reason by submitting a relevant declaration within 14 days, in accordance with applicable law.
- To meet the withdrawal deadline, it is sufficient for the Consumer to send the declaration to the Operator before the 14-day period expires.
- The declaration of withdrawal from the agreement may be sent via email to the Operator’s address: help@tripfli.com
- The right of withdrawal from a distance agreement does not apply to Consumers with respect to contracts:
- a) for the provision of services for which the Consumer is obliged to pay, if the service has been fully performed by the Operator with the express prior consent of the Consumer, who was informed before the start of the service that, after its full performance, they would lose the right of withdrawal and acknowledged this fact.
Refunds for Unprocessed Orders:
If your order has not yet been processed, you may request a refund by contacting us via one of the following methods:
- Live Chat: Click the chat icon in the lower right-hand corner of the website.
- Email: Send a message to help@tripfli.com
Our team will respond to your request as quickly as possible.